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FAQS

Frequently Asked Questions (FAQS)

How do I buy on HispaniaHome.com?

In order to make a purchase, you must register on our website. At the time of registration you will be assigned a client number with which to make your purchases.

To register, you only need to follow the steps indicated. This process can be completed before or after placing the products in the shopping cart.

Buying on MDIdeas4home is very easy to do. Each product has all the information you need to make a decision: measurements, measurement options, color options, detailed descriptions of the materials used in the manufacture, etc. You only have to select the product and add it to your shopping cart. The page itself will help lead you through your purchase step by step.

If you should encounter any difficulty or need help in completing your purchase, you can use our online chat or clear up any questions by speaking to a representative at phone number 305-471-9041. The online chat or telephone sales service is available from Monday to Saturday from 9:00 am – 6:00 pm Eastern Standard Time.

How do I find the products on the website?

The products are organized by category, style, measurements, colors and prices. You need only select an item and all of the options will appear. You may also enter the name, code or reference number of the product you are looking for in the website’s search option.

Has my order been sent yet?

First, you must enter your account in HispaniaHome.com with your username and password, clicking on the words “My Account” that appear in the upper right-hand corner of the screen.

Enter “Review my order / shipping status” and follow the instructions. We will provide you with a shipping number and method. On the same page, you will see a link to the transportation service. Select the corresponding transportation service and copy and paste the tracking number in the website of the actual service.

How can I edit or change an order I have just made?

You have 24 hours to change an order for products in stock and 3 days to change a special order.

Please call our customer service department for assistance in changing the order. If our representatives are busy and you cannot wait, leave a message and a customer service representative will call you as soon as he or she is available.

What can I do if I don’t receive a reference number for my order?

First, enter “My Account” on our website and verify the status of the order. If the order has not yet been shipped, it will appear as shipment pending. If it appears as shipped but this is not reflected in the bill of lading, please contact our customer service department to assist you in making a claim.

Is it safe for me to enter my credit card information on your site?

Yes. Your credit card information is processed through a 128 bit secure socket layer. We are secured by both VeriSign and Bitdefender, the two leading website security companies. Additionally, your credit card information will never be viewable by anyone at our company, we only can reference your card by its last 4 digits. Rest assured paying with your credit card information online is even more secure then giving it over the phone.

When will the charge appear on my credit card?

Your credit card will be charged at the time the purchase is made.

How can I get a copy of my invoice?

You will automatically receive a copy of your invoice by email. If you lose it or need another copy, you will need to access our website with your username and password. You will find the invoices associated with your account in “My Account”. From there, you can download or print your invoice.

Will I pay taxes?

HispaniaHome.com only charges sales tax in the state of Florida.

How will the charge appear on my credit card statement?

The charge to your credit card will appear as HispaniaHome

When will I receive my order?

For products in stock: Within 24 hours of confirmation of payment, you will receive confirmation of exit from our warehouses in Florida and an estimated delivery date.

In the continental United States, the delivery period is between 3-6 working days.

For special orders: Special orders are handled by our factories in Spain, for which a delivery period of at least 8 weeks must be allowed for most of the products in the category of bedroom, living room, dining room or bathroom furnishings.

For special orders involving only faucets and bath accessories, the delivery period may be between two and three weeks. The order will be delivered in full. If you order includes both products in stock and products which are special ordered, HispaniaHome.com will hold the products in stock for you, and when the special order items arrive at our warehouse we will complete the order and ship it to you.

Does HispaniaHome.com ship outside the United States?

We offer free shipping throughout the entire continental United States for small items such as faucets and bathroom accessories. For the rest of our products, free shipping is subject to the value of the order and the volume and complexity with regard to transportation of the product you have purchased. Normally, free shipping applies to orders over $1,500. Exceptions include pieces of furniture which due to their volume and special handling needs may require special transportation and cargo services.

For shipment to other territories of the United States and other countries, you will need to consult with our customer service department to receive a price quote and details.

For special orders destined for territories outside the continental United States, and with the goal of helping you avoid the added expense of re-exportation and shipping, it is possible that you will receive the order directly from our factories in Spain.

Does HispaniaHome.com sell wholesale?

We sell our products wholesale to retail outlets, designers and contractors. If you are one of these businesses you can register as such on our website and receive the corresponding discount. We will need your tax identification number. If you are in the State of Florida, we will also require your tax exemption number if you wish to apply it.