Google+ 

TEST1 test2 test3 International

Filtering

Color
Collection
Price
 $ $

About Us

Home and bathroom supplies.

HispaniaHome.com is dedicated to importing from Europe furniture and other products for the bathroom, bedroom, living room and dining room. All of our products are designed and manufactured in Spain by prestigious brand names that are well-known in the European and world markets.

Our design lines are inspired by the most current trends in Modern, Contemporary, Traditional and Eclectic styling. HispaniaHome.com specializes in products personalized to the client’s tastes, from the perspective of visual design as well as size or color.

We provide a wide variety of products designed and manufactured in Europe under strict standards of quality control.

Our Goal:

To achieve full customer satisfaction with products of high quality design and manufacture, at reasonable prices and with strict adherence to delivery dates.

Prices:

Our direct relationship with the manufacturers enables us to offer highly competitive prices in a genre of products considered to be high-end due to their design, method of manufacture and origin. We do everything possible to adapt our quality-price relationship to the complete satisfaction of our customers.

Delivery Dates:

Following receipt of payment and verification of the shipping address, we guarantee delivery within 3-6 working days for all of our products in stock in the continental United States.

Special orders must be sent to our manufacturers in Spain for production. This type of order has a delivery date of 8-12 weeks from the date of confirmation.

On rare occasions when inventory is unexpectedly depleted or in events of force majeure in our factories in Europe or in the ports of origin or destination, an order may be delayed. In that case, our customer service department will contact you to inform you about the new delivery date.

SHIPPING COSTS.

We offer free shipping within the continental United States for all of our inventory. For international orders, free shipping is subject to the value of the order and the volume and complexity involved in transporting the product you have purchased. Normally, orders over $6,000.00 include free shipping. Exceptions are pieces of furniture which due to their volume and special handling requirements necessitate special transportation and cargo services. Other destinations such as Canada, Alaska, Hawaii or Latin America and the Caribbean will have shipping charges added. In some instances, when the situation merits it, delivery to these destinations will be made directly from the factories in Europe to the client’s shipping address.

All import duties on products shipped to destinations other than the continental United States, such as fees, taxes, customs brokerage, additional charges and other expenses related to the entry of the order into these territories are the responsibility of the customer.

If necessary, we will put you in contact with our customs broker in the country of destination so that he or she can help you with the preparation of the documents you will need in order to complete the requirements for product importation. Free shipping within the continental United States does not include special customer requests such as: Interior delivery, reshipping when the customer misses a scheduled delivery, reshipping to another address not originally specified in the order, or storage due to a delay in receiving a delivery. Additional charges by the transportation company not specified in the original order to HispaniaHome.com will be billed to the customer. In the event that the order is returned to HispaniaHome.com due to negligence on the part of the customer, all expenses including those of free shipping will be charged to the customer. These costs will be deducted from the refund of the value of the returned order.

Deposit:

For products in stock with immediate shipment, 100% of the value of the order must be paid up front. For special orders, the deposit will be 100% of the value of the order as well. Orders for in-stock items for immediate delivery are only refundable during the first 14 days of delivery receipt.

Special orders may be cancelled during the first 24 hours period following confirmation. In this event, the full deposit will be refunded. In the event that it has been paid by credit or debit card, the fees charged by the credit card companies for use of this payment method will be deducted from the refund.

Refund of the deposit due to cancellation of any order after the period indicated above, whether it is the purchase of in-stock items or a special order, will depend on the status of the order: Any expenses for restocking, shipping, fees, etc., associated with the cancellation of the order will be deducted from the deposit.

After 24 hours of confirmation for a special order, no cancellations accepted. In case of any damage during transportation, the piece or item itself will be replaced. But not cancellations accepted. If the client insist on cancell the order, a 40% restocking fee will be charged. Special orders are items specifically manufacturer for one client.

For orders placed by phone, the salesperson will charge the corresponding amount to your credit card at the time the order is finalized. In this case, you will be sent a form requesting your authorization for the salesperson to charge the agreed-upon amount. For deposits on special orders, you must also authorize the use of your card to charge the remaining balance when the order is ready for shipping.

No completed order may be cancelled. For more details, refer to the section: Hispaniahome.com Return Policies.

INSTRUCTIONS FOR INSPECTION OF THE ORDER.

At the time of order confirmation, you will receive an email with instructions for correctly inspecting your order when it is delivered.

STEPS TO FOLLOW:

  • Inspect all boxes you receive before signing the receipt.
  • If you see exterior damage on some of the boxes, the nature of the damage must be noted on the Bill of Lading.
  • If the box is completely damaged, you must reject delivery, noting “Rejected due to damage” on the Bill of Lading. If the transporter does not give you adequate time to inspect the order, please note on the Bill of Lading: “Transporter did not permit inspection.”
  • If you detect merchandise with defects or damage, you must report it to Hispaniahome within 7 days of receipt. If during the delivery inspection damages to packaging were not noted on the Bill of Lading, the customer is responsible for all costs related to the substitution of the damaged product. Incidents of damage reported after 7 days may incur additional costs beyond the cost of the product.
  • When a product damaged during transportation is a product that is in stock, it will be substituted within 7 days. If it is a special order, the period for substitution may take up to 12 weeks from the time the incident was reported.

If you detect a product missing from the items listed on your invoice and the Bill of Lading, please note the reference of the item not received on the Bill of Lading.

Returns:

HispaniaHome.com specializes in products designed in Europe in keeping with the most current trends in home furnishing design, and manufactured in Spain under the strictest quality control guidelines.

Our Number 1 goal is complete customer satisfaction; therefore, our policies are flexible regarding returns or exchanges if the product has not fulfilled the customer’s expectations.

If the purchased item comes from our stock, we accept returns or exchanges for another item within 15 days of receipt of the item. In that case, you must contact our customer service department: or call 305-846-0537. Once your request is approved, you will be given a RGA (Return Goods Authorization) number which you will use to identify your merchandise return documents. You must cover shipping costs and other costs related to the return of the merchandise.

Returned merchandise must be sent in its original conditions and packaging. You must ensure that the merchandise is adequately protected. We will not be responsible for refunds if the merchandise is returned in packaging that is different from the original packaging, or if it is damaged.

Once the returned merchandise is inspected by HispaniaHome.com and the conditions have been verified, we will proceed to refund your payment within 7 days of receipt of the same. In the event that you are requesting an exchange, we will proceed to issue a new invoice in which the resulting difference will be refunded or charged. Returns on special orders are not accepted.

Frequently Asked Questions (FAQS)

How do I buy on HispaniaHome.com?

In order to make a purchase, you must register on our website. At the time of registration you will be assigned a client number with which to make your purchases.

To register, you only need to follow the steps indicated. This process can be completed before or after placing the products in the shopping cart.

Buying on Hispaniahome is very easy to do. Each product has all the information you need to make a decision: measurements, measurement options, color options, detailed descriptions of the materials used in the manufacture, etc. You only have to select the product and add it to your shopping cart. The page itself will help lead you through your purchase step by step.

If you should encounter any difficulty or need help in completing your purchase, you can use our online chat or clear up any questions by speaking to a representative at phone number 305-846-0537. The online chat or telephone sales service is available from Monday to Friday from 8:00 am – 5:00 pm Eastern Standard Time.

How do I find the products on the website?

The products are organized by category, style, measurements, colors and prices. You need only select an item and all of the options will appear. You may also enter the name, code or reference number of the product you are looking for in the website’s search option.

Has my order been sent yet?

First, you must enter into your account on HispaniaHome.com with your username and password, clicking on the words “My Account” that appear in the upper right-hand corner of the screen.

Enter “Review my order / shipping status” and follow the instructions. We will provide you with a shipping number and method. On the same page, you will see a link to the transportation service. Select the corresponding transportation service and copy and paste the tracking number in the website of the actual service.

How can I edit or change an order I have just made?

You have 24 hours to change an order for products in stock and 3 days to change a special order.

Please call our customer service department for assistance in changing the order. If our representatives are busy and you cannot wait, leave a message and a customer service representative will call you as soon as he or she is available.

What can I do if I don’t receive a reference number for my order?

First, enter “My Account” on our website and verify the status of the order. If the order has not yet been shipped, it will appear as shipment pending. If it appears as shipped but this is not reflected in the bill of lading, please contact our customer service department to assist you in making a claim.

Is it safe for me to enter my credit card information on your site?

Yes. Your credit card information is processed through a 128 bit secure socket layer. We are secured by Godaddy SSL Certificate(https). Additionally, your credit card information will never be viewable by anyone at our company, we only can reference your card by its last 4 digits. Rest assured paying with your credit card information online is even more secure than giving it over the phone.

When will the charge appear on my credit card?

Your credit card will be charged at the time the purchase is made.

How can I get a copy of my invoice?

You will automatically receive a copy of your invoice by email. If you lose it or need another copy, you will need to access our website with your username and password. You will find the invoices associated with your account in “My Account”. From there, you can download or print your invoice.

Will I pay taxes?

HispaniaHome.com only charges sales tax in the state of Florida.

How will the charge appear on my credit card statement?

The charge to your credit card will appear as HispaniaHome

When will I receive my order?

For products in stock: Within 24 hours of confirmation of payment, you will receive confirmation of exit from our warehouses in Florida and an estimated delivery date.

In the continental United States, the delivery period is between 3-6 working days.

For special orders: Special orders are handled by our factories in Spain, for which a delivery period of at least 8-12 weeks must be allowed for most of the products in the category of bedroom, living room, dining room or bathroom furnishings.

For special orders involving only faucets and bath accessories, the delivery period may be between 2-3 weeks. The order will be delivered in full. If you order includes both products in stock and products which are special ordered, HispaniaHome.com will hold the products in stock for you, and when the special order items arrive at our warehouse we will complete the order and ship it to you.

Does HispaniaHome.com ship outside the United States?

Yes, Hispaniahome provides its service and product throughout United States and outside of the country as well.

For special orders destined for territories outside the continental United States, and with the goal of helping you avoid the added expense of re-exportation and shipping, it is possible that you will receive the order directly from our factories in Spain.

Does HispaniaHome.com sell wholesale?

We sell our products wholesale to retail outlets, designers and contractors. If you are one of these businesses you can go ahead and contact our customer service department 305-846-0537 and receive the corresponding discount. We will need your tax identification number. If you are in the State of Florida, we will also require your tax exemption number if you wish to apply it.

ORDER STATUS.

Enter to your account.

In order to check the status of your order, you must first enter “My Account” on our website. Once you have entered your account, select the order you want to check on. The products you ordered and their preparation status will appear; if they have been shipped, the shipping number and transportation service used should appear.

If you cannot remember your password, click on “I forgot my password”. Enter your email address and we will send you a new password that you can change once you have used it to enter your account.

TERMS OF PRIVACY:

You can visit our website anonymously. In that event, we do not save any information about you.

What information do we save?

We save in our server the information you provide when you create your account on our website, the orders you have placed and your participation in surveys or other activities on our website.

When you register with our website we ask for a first and last name, address, phone number and email address. Once you place an order, we also request credit card information.

As with other websites, we use cookies to improve your experience on our website as well as to gather information about our visitors and their preferences within our website. Please see the chapter below about “How we use cookies”.

How do we use your information?

All the information we gather about you during your registration or purchase and during your visit to our website is used for the following purposes:

  • To improve your experience on our website.
  • To improve the services and products we offer on our website.
  • To improve the processing and payment of your order.
  • To improve the shipping process for your order.
  • If you choose to receive our newsletters and promotions, you will periodically receive emails from us for this purpose. If you choose not to receive our newsletters and promotions, you will not receive emails from us relating to newsletters or promotions.

How do we protect our clients’ information?

We have implemented several security measures in order to protect your personal information. Access to your personal information is restricted to a limited number of employees within our company who have access to confidential information.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use cookies?

Cookies are small files that your service provider (if allowed) transfers to the hard drive of your computer in order to recognize and record certain information. For example, we use cookies to record products during the ordering process. We also use them to understand your preferences based on your navigation through our website or similar ones. Cookies also help us collect data about the traffic on our website and the preferences of our visitors.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Can we reveal information we have about you to third parties?

HispaniaHome.com does not sell, loan, rent or transfer any information about our clients or visitors to third parties. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Neither do we provide third parties with any unidentifiable information commonly used for marketing, publicity or other uses.

How can you unregister or update information that we have on you?

In the “My Account” section, you can modify your data and preferences.

To erase all your information from our database, you need to enter “My Account” with your password and erase all your information. Remember that we will retain in our database all information regarding purchases that have been made through our website and which are found on the invoices issued and in the transactions performed during payment.

Links to third parties:

In order to offer you high-quality service, you may see links to third parties web pages on our website. We accept no responsibility for their web content or their policies and terms; however, in order to protect the integrity of our website, we will follow up on any suggestions or complaints about these links.

Questions and recommendations:

We will be happy to respond to any questions, comments and suggestions you may have about our privacy policy. Please let us know.

Your consent:

In order to use our website, you are in agreement with our privacy policy.